Studio Policies

Cancellation Policy 

We kindly ask that any class cancellations are made at least 12 hours in advance. Cancellations made with less than 12 hours’ notice are non-refundable and will not be credited back to your account. To ensure fair access for all clients, unlimited members will incur a £5 fee for any late cancellations.

No-show

Out of respect for our instructors’ time and fellow members, we kindly ask that any cancellations are communicated in advance. Missed classes without notice will incur a £5 no-show fee. We appreciate your understanding and commitment to keeping our studio experience fair and seamless.


Refunds

All class packages are non-refundable and non-transferable. This policy helps us preserve the quality and consistency of our studio experience for every client. Packages must be used within 12 months of purchase. Our two for £30 offer is valid for one month. 

Membership Cancellation

We understand flexibility is important, memberships can be cancelled with one month’s notice. This helps us maintain a smooth experience for all our clients and instructors.

Booking Policy

Bookings can be made through our website or the MINDBODY app.
If a class is fully booked, you’re welcome to join the waiting list. Should a space become available, you’ll automatically be added to the class up to 3 hours prior to the start time.

Health & Safety / Participation Policy


Your safety and wellbeing are at the heart of everything we do.

  • All clients are required to complete a Health & Safety Questionnaire and Waiver before attending their first class.

  •  Please let your instructor know of any injuries, medical conditions, or pregnancy before each session so we can support you safely. 

  • Our instructors are trained to offer modifications and guidance, but we ask that you listen to your body and work within your own limits.

  • For your protection, the studio reserves the right to restrict participation if we believe it may compromise your health or safety.

Code of Conduct

We aim to provide a calm, safe, and welcoming environment for everyone who visits our studio. To help us maintain this, we kindly ask that all clients:

  • Arrive at least 5 minutes before class to allow time to settle in and ensure sessions start promptly.

  • Grip socks are required for all classes to ensure your safety and hygiene.

  • Avoid wearing jewellery to prevent damage to equipment and ensure your safety.

  • Keep mobile phones on silent and stored away during lessons.

  • Treat instructors, fellow clients, and studio equipment with care and respect.

  • Wipe down reformers and props after use with the cleaning products provided.

  • Refrain from wearing strong fragrances to ensure comfort for everyone.

Thank you for helping us maintain a safe, respectful, and enjoyable space for all.

Privacy Policy

We respect your privacy and handle your personal information with care, using it to manage your bookings, keep you updated, and ensure your experience at the studio is safe and seamless. For more details on how we use and protect your data, you can view our full Privacy Policy and Terms & Conditions here.